Exchange & Refund Policy

v      Please complete the Contact Us form on the website within 21 days of purchase, indicating the order number, reason, and product you would like exchanged. Returns will not be accepted more than 21 days past the original purchase date.

v The customer is responsible for the postage rate for exchange, unless the original product was faulty or incorrectly shipped. In this case, any replacement item/s are sent free of charge and the customer is reimbursed the cost of returning the item.

v Package the product/s in the same way, and in the same condition, they arrived to you. We recommend that you return via a registered post delivery service, as we cannot accept responsibility for any losses incurred during shipping.

v We will process the exchange within 24 hours of receipt. If you are in a hurry for the replacement item, we may recommend that you order direct from the website and return the unwanted item for a refund.

v Refunds are offered at the discretion of Rise Irish Dancing Supplies – please contact us prior to sending any product back. We do not refund for change of mind. 

v No refund or exchange is available on special orders such as wide fit shoes or custom dresses; or (for health & hygiene reasons) on kickpants, earrings, wigs, tan, or hairspray.

Please send your return to:

Rise Irish Dancing Supplies

PO Box 99

Beaconsfield VIC 3807